Frequently Asked Questions

Turnaround time for our mystery boxes is typically 1–3 weeks because each mystery box is individually hand-picked and curated. We strive to have mystery box orders prepared and shipped within 7 days of ordering, but please allow up to 3 weeks for your order to be prepared.

For regular, non-mystery orders, we strive to have your order prepared and shipped within 1 week.

Shipping costs are based on your location and will be calculated during checkout.

Ravens Scoops currently ships within the United States only. At this time, we do not offer international shipping.

Mystery Boxes: Due to the nature of our mystery bundles, we do not accept returns or exchanges because of an item you do not like or would not have personally chosen. The mystery is part of the Ravens Scoops experience, and the items inside are selected at random.

Regular Items: We do not accept returns or exchanges on regular items. However, if an item is delivered broken or damaged, please contact us so we can review the issue and, if approved, issue a refund for the damaged item.

Damaged Items: Video evidence clearly showing the damaged item and the damage is required for a damage claim. We cannot accept photographs alone as proof of damage due to the prevalence of AI-generated and AI-altered images.

Please contact us at ravensscoops@gmail.com with your order information and video evidence.

No. We are unable to accommodate requests for specific items in our mystery boxes. Each mystery box is individually hand-picked and curated while still keeping the contents a mystery.

We strive to make every mystery bundle different and provide a unique experience with each order. However, because our inventory changes and items are selected from what is available, we cannot guarantee that you will never receive a repeat item, especially across multiple orders.

If an item arrives broken or damaged, please contact Ravens Scoops at ravensscoops@gmail.com with your order information and video evidence clearly showing the damaged item and the damage.

Photographs alone cannot be accepted as proof of damage. Due to the increasing prevalence of AI-generated and AI-altered images, video evidence is required so we can verify damage claims. Once the claim has been reviewed and approved, we can issue a refund for the damaged item.

If an item is missing from your order, please contact us with your order information and details about the missing item so we can review the order and help resolve the issue.

Once your order has shipped, Ravens Scoops has access to the same carrier tracking information available to you. If your tracking shows a shipping delay, delivery issue, or a package that may be lost, please contact the shipping carrier directly for assistance.